Gambling is entertainment — and at bat399, we're committed to keeping it that way. This page covers the tools, policies, and resources available to help every Pakistani player stay in control.
bat399 is Pakistan's mobile-first online betting and casino platform, and we take our responsibility to players just as seriously as we take the quality of our cricket betting markets and casino games. For us, responsible gaming is not a checkbox — it's a fundamental part of how bat399 operates every single day.
The majority of bat399 players enjoy cricket betting, slots, live casino, and our specialty games like Wheel and Monster Hi-Lo as a form of entertainment — something to make a PSL match more exciting, or a way to unwind after a long day in Karachi, Lahore, Islamabad, or wherever they happen to be. That is exactly what bat399 is designed for. But we also know that for a small number of players, gambling can become a problem that affects their finances, their relationships, and their wellbeing.
That is why bat399 builds responsible gaming tools directly into the platform — not as an afterthought, but as a core feature available to every registered player from day one. The tools described on this page are available free of charge and can be activated without needing to contact our support team. If you ever feel your gambling is getting out of hand, bat399 urges you to use them immediately.
Built into your bat399 account — available 24/7, no waiting required
Set a daily, weekly, or monthly deposit cap on your bat399 account. Once the limit is reached, no further deposits will be accepted until the period resets. Reductions take effect immediately; increases are subject to a 48-hour cooling-off period.
Define the maximum amount in PKR you are willing to lose over a given time period. When the loss threshold is hit, bat399 will prevent further real-money play until the period expires, giving your balance — and your thinking — time to reset.
Set a maximum session duration for your bat399 play. When your session limit is reached, bat399 will display a reminder and, if enabled, log you out automatically. Consistent session limits help prevent marathon gambling sessions driven by chasing losses.
Need a short pause? bat399's "Take a Break" feature lets you suspend your account for 24 hours, 7 days, 30 days, or a custom period of your choice. During a break, your bat399 account remains open but no deposits or bets can be placed.
Self-exclusion is bat399's most powerful responsible gaming tool. Activating self-exclusion closes your account to all gambling activity for a minimum period of six months, up to five years or permanently. This cannot be reversed during the exclusion period.
bat399 can send you periodic notifications showing how long you have been playing and how much you have wagered in the current session. These reminders are designed to keep your gambling activity in clear perspective at all times.
All responsible gaming tools on bat399 are accessible directly from your account settings — no need to contact customer support, no delays, no forms to fill in. Here is how to find them:
Access your bat399 account on any device — mobile, tablet, or desktop. The responsible gaming section is fully accessible from the mobile interface, which is how most Pakistani bat399 players use the platform.
Find the Responsible Gaming section within your bat399 account settings menu. It is clearly labelled and accessible from the main account dashboard.
Choose the tool that best fits your needs — deposit limit, loss limit, session timer, break, or self-exclusion — set your parameters, and confirm. Restrictions take effect immediately or within the cooling-off periods described above.
If you are struggling to access or activate a responsible gaming tool on bat399, our support team is available 24/7. Reach us at [email protected]. We will prioritise your request immediately.
bat399 is a strictly 18-and-above platform. Every bat399 account registration requires a date-of-birth declaration, and bat399 conducts age verification checks as part of the KYC process. Any account found to belong to a person under 18 years of age will be:
If you are a parent or guardian and you believe a minor may have accessed bat399 using your device or your credentials, please contact bat399 immediately at [email protected]. We will act on verified reports within 24 hours. Consider using your device's built-in parental controls or screen time management tools to prevent underage access to gambling websites.
Important Reminder
Gambling should never be used as a way to earn income, solve financial problems, or recover money you have already lost. At bat399, we encourage all players to set a fixed entertainment budget and treat any winnings as a bonus — never as expected income.
Problem gambling can affect anyone — it is not a reflection of weakness or character. Recognising the signs early is the first and most important step. Watch out for these patterns in yourself or someone you know:
Spending more money on bat399 or other gambling platforms than you originally planned or can afford to lose
Borrowing money from family, friends, or taking loans to fund gambling activity
Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down
Chasing losses — continuing to bet in an attempt to win back money you have already lost
Neglecting responsibilities at work, in your studies, or with your family because of time spent gambling
Hiding your gambling activity from people close to you, or feeling ashamed about how much you have spent
Using gambling as a coping mechanism for stress, depression, loneliness, or other emotional difficulties
Feeling that you need to bet larger and larger amounts in order to get the same level of excitement
Answer honestly — if you find yourself saying "yes" to three or more of the following questions, we strongly encourage you to use bat399's self-exclusion tool or speak to a professional counsellor.
Q1Have you ever bet more than you could truly afford to lose?
Q2Have you ever lied to someone important to you about how much you gamble?
Q3Have you ever needed to gamble with increasing amounts to feel the same excitement?
Q4Have you ever chased losses by placing more bets to try to win back what you lost?
Q5Has your gambling ever caused arguments, stress, or financial difficulty in your household?
Q6Have you ever tried to stop or cut down on gambling and failed to do so?
Q7Have you ever gambled when you were feeling upset, lonely, anxious, or depressed?
Three or more "yes" answers suggests your gambling may have moved beyond entertainment. Please use the self-exclusion tool on bat399 or contact our support team at [email protected] right away.
If you believe you have a gambling problem and need to stop, do not wait — activate bat399's self-exclusion tool immediately. Log in to your bat399 account, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. You can exclude yourself for a minimum of six months, up to five years, or permanently. The exclusion takes effect within minutes and cannot be reversed during the selected period.
If you are unable to access your account, contact our support team directly at [email protected] and clearly state that you wish to self-exclude. Our team will process the exclusion on your behalf within 24 hours of receiving your request. Please include your registered email address and your bat399 username in your message.
Responsible gaming support is available in Pakistan through mental health and addiction counselling services. If you or someone you care about needs to speak with a professional about gambling-related issues, we encourage you to seek guidance from a licensed counsellor or your healthcare provider. Early intervention makes a significant difference — please do not wait until the situation becomes severe.
Self-Exclusion
Available in your bat399 Account Settings → Responsible Gaming
bat399 monitors account activity for patterns associated with problem gambling, including rapidly escalating deposits, unusual betting behaviour, and frequent large losses. Where our team identifies a player who may be experiencing difficulties, we may proactively reach out to offer responsible gaming support and information. This monitoring is part of our duty of care to all bat399 players — it is not intended to be intrusive, and any outreach from our team should be seen as a sign that bat399 takes your wellbeing seriously.
bat399 is here for entertainment — cricket betting, live casino, and slots for eligible Pakistani players aged 18 and above. Set your limits before you start.
18+ only. Gambling involves financial risk. Please play within your means.