bat399 Privacy Policy

1. Introduction

bat399 ("bat399", "we", "us", "our") operates the online betting and casino platform accessible at bat399.vip (the "Platform"). This Privacy Policy describes how bat399 collects, uses, discloses, stores, and protects the personal data of users ("you", "your") who access or register on the Platform.

By using the bat399 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this Privacy Policy, you must not use the bat399 Platform.

This Policy should be read alongside the bat399 Terms and Conditions, which govern the overall relationship between you and bat399. In the event of any conflict between this Privacy Policy and the Terms and Conditions with respect to data privacy matters, this Privacy Policy shall prevail.

2. Personal Data We Collect

bat399 collects the following categories of personal data in connection with your use of the Platform:

2.1 Identity Data

• Full legal name
• Date of birth
• National Identity Card (CNIC) number or other government-issued identification number
• Copies of identity documents submitted for KYC verification

2.2 Contact Data

• Email address
• Mobile telephone number
• Residential address (city, province, Pakistan)

2.3 Financial Data

• JazzCash or Easypaisa account numbers
• Bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, or other supported institutions)
• Payment card details (Visa or Mastercard — card numbers are processed by PCI-DSS compliant payment processors; bat399 does not store full card numbers)
• Deposit and withdrawal history
• PKR wallet balance and transaction records

2.4 Transactional & Betting Data

• Bet history, game play records, and win/loss outcomes across cricket betting, casino games, slots, Wheel, and Monster Hi-Lo
• Bonus and promotion usage records
• Session duration and activity timestamps

2.5 Technical Data

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, clickstream data, and referral URLs
• Cookie identifiers and session tokens

2.6 Communications Data

• Records of your communications with bat399 customer support (email transcripts, chat logs)
• Marketing communication preferences

3. How We Collect Your Data

bat399 collects personal data through the following means:

• Direct collection: Data you provide when registering a bat399 account, completing KYC verification, making deposits or withdrawals, placing bets, or contacting our support team.
• Automated technologies: Data collected automatically as you navigate the Platform, including through cookies, web beacons, and server logs. See Section 6 for further details on cookie use.
• Third-party payment processors: Transaction confirmation data received from JazzCash, Easypaisa, HBL, and other payment service providers when you make deposits or withdrawals.
• Identity verification services: Data received from third-party KYC and age verification providers engaged by bat399 to verify your identity and age in compliance with applicable obligations.

4. How We Use Your Personal Data

bat399 processes your personal data for the following purposes:

• Account management: To create, maintain, and manage your bat399 account, process your login credentials, and enable access to all Platform features.
• Payment processing: To process deposits and withdrawals via supported Pakistani payment methods in PKR, and to maintain accurate financial records.
• KYC and compliance: To verify your identity and age, comply with anti-money laundering obligations, and meet any other applicable regulatory requirements.
• Platform delivery: To provide betting markets, casino games, slots, and other bat399 services, and to personalise your experience on the Platform.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other illegal or prohibited activities on the bat399 Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor player activity for signs of problem gambling behaviour and to administer deposit limits, session controls, and self-exclusion tools.
• Marketing communications: To send you promotional offers, match day notifications, and other marketing messages where you have provided consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the functionality and content of the bat399 Platform.

5. Sharing Your Personal Data

bat399 does not sell or rent your personal data to third parties. bat399 may share your personal data with the following categories of recipients in the circumstances described:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, and USDT processing services, solely for the purpose of processing your deposits and withdrawals.
• KYC and verification providers: Third-party identity verification and age verification services engaged by bat399 to perform KYC checks. These providers process your data under contractual data protection obligations.
• Technology and hosting providers: Cloud hosting, database, and infrastructure service providers who process data on bat399's behalf under data processing agreements.
• Regulatory and law enforcement authorities: Where bat399 is required by applicable law, court order, or regulatory directive to disclose personal data, bat399 will comply with such requirements and will notify you where legally permissible.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by bat399 where disclosure is necessary in the context of legal proceedings or compliance activities, subject to confidentiality obligations.

In all cases where bat399 shares data with third-party processors, appropriate contractual safeguards are in place to ensure that your data is handled in accordance with applicable data protection standards.

6. Cookies and Tracking Technologies

bat399 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the bat399 Platform to function. These include session cookies that maintain your logged-in state and security tokens. These cookies cannot be disabled without affecting Platform functionality.
• Performance cookies: Collect anonymised data about how visitors use the bat399 Platform — pages visited, errors encountered, and navigation paths — to help bat399 improve the user experience.
• Functional cookies: Remember your preferences such as language settings, your PKR wallet display preferences, and responsible gaming limits you have configured.

bat399 does not use third-party advertising cookies or permit external advertisers to place tracking cookies on the Platform. Most browsers allow you to control cookie settings through their privacy or security settings. Note that disabling necessary cookies may prevent bat399 from functioning correctly.

7. Data Security

bat399 implements technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bat399 Platform.
• Encryption of sensitive data at rest in bat399's systems.
• Access controls limiting personal data access to authorised bat399 personnel and contracted processors on a need-to-know basis.
• Regular security assessments and vulnerability testing of bat399's infrastructure.
• Secure password hashing protocols — bat399 does not store plain-text passwords.

Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your bat399 account has been compromised, please contact [email protected] immediately.

8. Data Retention

bat399 retains your personal data for the following periods:

• Account data: For the duration of your bat399 account and for a period of five (5) years following account closure, to comply with financial record-keeping and anti-money laundering obligations.
• KYC documentation: For a minimum of five (5) years following the completion of the verification process, as required by applicable AML regulations.
• Transaction records: For a minimum of five (5) years from the date of the transaction, for financial compliance purposes.
• Customer support communications: For three (3) years from the date of the communication, unless a longer period is required for ongoing dispute resolution.
• Technical and log data: For up to twelve (12) months, for security monitoring and Platform improvement purposes.

Following the expiry of applicable retention periods, bat399 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9. Your Data Rights

Subject to applicable data protection laws, you have the following rights in relation to your personal data held by bat399:

• Right of access: You may request a copy of the personal data bat399 holds about you.
• Right to rectification: You may request that bat399 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request that bat399 delete your personal data in certain circumstances, subject to bat399's legal and regulatory obligations to retain data (as described in Section 8).
• Right to object to processing: You may object to bat399's processing of your personal data for marketing purposes at any time. bat399 will cease marketing communications upon receipt of a valid objection.
• Right to data portability: Where technically feasible and legally required, you may request that bat399 provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of the above rights, please submit a written request to [email protected]. bat399 will respond to valid requests within 30 days. bat399 may require you to verify your identity before processing your request.

10. Minors

The bat399 Platform is strictly intended for users aged 18 years and above. bat399 does not knowingly collect or process personal data relating to persons under 18 years of age. If bat399 becomes aware that personal data belonging to a minor has been collected, bat399 will take immediate steps to delete that data and close the associated account.

If you believe a minor has registered on bat399, please notify us immediately at [email protected].

11. International Data Transfers

bat399 primarily processes and stores data within its hosting infrastructure. Where data is transferred to or processed by third-party service providers located outside of Pakistan, bat399 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements incorporating data protection clauses equivalent to those applicable under Pakistani law and international best practice.

By using the bat399 Platform, you acknowledge and consent to the transfer of your personal data to bat399's service providers in other jurisdictions where necessary for the delivery of Platform services, subject to the safeguards described above.

12. Changes to This Privacy Policy

bat399 reserves the right to update or modify this Privacy Policy at any time. Changes will be published on this page with an updated "Last Updated" date. Where changes are material, bat399 will make reasonable efforts to notify registered users via email or an in-Platform notification.

Your continued use of the bat399 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you must close your bat399 account and cease using the Platform.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or bat399's data practices, please contact the bat399 privacy team: